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UK govt issues conditions to operators on complaints handlings

UK Gambling Tips
UK govt issues conditions to operators on complaints handling
Image Source: Pixabay

UK govt issues conditions to operators on complaints handlings in the regions


UK gambling commission has pronounced its latest update to the industry and its operators as the regulator seek to navigate the fragile political landscape. Records from the report show that a review of the Gambling Act 2005 has been delayed again amid a government fight in the country. The authority has continued to create rules for stakeholders and reinforce existing ones.

 

The new release of UKGC provided operators with reminders on how to handle complaints, obliging them to heed existing policies and rules. The reports come in as the review of the previous rules and policies were looked into.

 

The New Guidelines Will Be Linked to the Complaints Section


The guideline and tips include the point that links to the complaints section making the process as simple as possible for all to understand. All complaints should be handled within an eight-week window as the UKGC urges operators to use purpose-built software and technology to assist people with making complaints easier.

 

All existing guidelines and updates will become part of the upcoming review of the Gambling Act of the UKGC estimate in the given updates. Its guidance is the actual review of the existing 34 license complaint policies and how easy they are for consumers to use them easily. The regulators used previous data to assess how gamblers react to a complaint made from the source.

 

From the reports, 8% of gamblers have filed a complaint, and another 4% declared they wanted to place one but did not. This shows that one in every ten gamblers feels that there is a need to communicate a problem with an operator, but the process involves too much stress, making it inefficient for consumers to act.

 

The policies reviewed were up to scratch.


The UKGC declared that many of the regulations and policies in the sector they reviewed were up to scratch, and it still warned that some mistakes and areas of improvement could be worked on. The authority realizes and will make it easier for consumers to submit their complaints and make their voices heard faster.

 

The purpose is to make it simpler for consumers to place complaints easier and faster. UKGC Director of Policy Ian Angus spoke on the development and said this to all operators in the update.

 

“Good complaints handling is crucial in the gambling industry. We want consumers and players to be able to find and understand the policies involved in gambling and raise their complaints with any issues to solve them.” —- Ian Angus —- UKGC Director —-

 

Angus also noted that the UKGC was aware of the number of complaints from the consumers annually, which is around 200,000 annually. To make the process for consumers easy and efficient, the regulator will seek to ensure all complaints are issued in time.

 

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